"Good day Mr.Taylor. I recently stayed at the Marriott Beachside in Key West (August 23) and had an absolutely amazing time that I would like to tell you about.
It was my 40th birthday and I booked online and used Marriott Rewards points for a 1br suite. This trip was for my 40th birthday. Upon my arrival, we were greeted in the lobby by an extremely welcoming Gary, dressed in a suit and he handed each of us a glass of champagne.
At the front desk Marcel greeted us, thanked me for my continued business and rewards status. He then wished me a happy 40th birthday and advised us that we had been upgraded to a 3bedroom/3bathroom presidential suite. So excited! Room 427 was absolutely breathtaking from the marble floors, to the pool and partial ocean view, wow wow wow! On the dining room table was a note from housekeeping wishing me a happy birthday. A few minutes later, a gentleman greeted us at our door with a bottle of champagne, some chocolates and a note from the hotel staff for my birthday.
Yoli at the front desk was always so pleasant with that big beautiful smile and she always knows the right things to say to a guest. John Rich, the bus driver that takes guests down to Duval, was the best, a great driver and always assisted those that needed help getting on and off his bus.
I certainly hope that you all will pass on my sentiments to this property and these employees. I travel for a living with the US government and love staying at Marriott properties. When I see things, good and sometimes not so good, I try to take a moment and provide some feedback.
Thank you for EVERYTHING! "
"We just came back from a florida trip, including 6 days in Key West at the Marriott Beachside Hotel. We took my son, daughter in-law and granddaughter and stayed in your gulf view three bedroom Presidential suite. We have stayed in many Marriott hotels, from Fairfield and Courtyard to the Marriott in Monaco. I always feel safe and comfortable in Marriott. However, I have to say the Beachside exceeded my expectations. Jeff at the front desk was very friendly and personable. Maid service was very good. Even the restaurant was excellent. I am so happy that I once again selected my favorite hotel chain. Kudos ! We will visit there again. "
"We were married at the Marriott Beachside on Key West on May 16th. We are writing to express our thanks to everyone who helped us and, also, to recognize some of the very special people we worked with at the resort.
Cara Johnson and Maydel Castellanos far exceeded all of Marriott's professional standards, working at 150% on any request. Even more importantly, they are simply fantastic individuals. We worked with them for the various reservations, recommendations, vendors, food and drinks choices, etc. They could not have been more responsive, friendly and helpful. They were a pleasure to work with during the entire process leading up to the wedding.
The week of our wedding, Cara had a death in her family and she had Karli Thurston step in to assist us. The transition was flawless. Cara introduced us to Karli and she worked through the details and timing of the preparations with Karli.
On the day of the wedding, Karli was simply amazing. She was everywhere throughout the entire day: checking with the vendors, working with us to make some location changes due to the weather, helping Heather throughout the day, keeping us moving in the right direction throughout the ceremony and reception, and making sure everything rang smoothly and stress free. Again, Karli was incredible.
The wedding and reception were perfect. We were married on the terrace because it was very windy, and we had cocktails and the reception next to the Blue Bar. The setting was beautiful, the food was excellent, and everyone working the reception was friendly and did a great job. Again, everything was perfect and we extend our thanks to everyone involved in the event.
Everyone at the resort was friendly and helpful, from the front desk to the room service personnel. Unfortunately, we did not write down everyone's name, but please pass along our special thanks to Nick and Maryana at the Blue Bar and to Andrei, who shuttled our group to a couple of locations and always was there to lend a helping hand.
As we told Karli, we are happy to be a reference for anyone planning a wedding or other special event at the hotel. We are already planning on a return visit next year to celebrate our anniversary!"
Steve and Heather
"Cara & Karli, Gina and I cannot thank you and the rest of the Marriott Beachside staff enough for making our stay so memorable and our wedding, the "wedding of our dreams." Everything down to the smallest detail was just perfect. Even the sunset, with the myriad coloured clouds, seemed as if it was made just for us.As this was our third time to stay at the hotel, it is beginning to feel like a "home away from home." You may rest assured that we will return in the future and that we will highly recommend the Marriott Beachside Hotel to our friends and family should they ever vacation in Key West. Thanks to both of you once again for all the special attention you gave to our wedding. We hope to see you both on our next visit!"
Gina and Gary
"Cara, We just wanted to say thank you so much for making our wedding day perfect! We had an amazing time. The service, food and accommodations were unbelievable! We're already planning to come back for our one year anniversary! Thank you again for everything!"
Harry and Katie
"Cara, Thank you so very much for all of your help! Our wedding was just beautiful. It was such a pleasure to have you work with us and we truly appreciate that! I hope we can get back here soon! The staff at this hotel have been A+++!!!"
John and Tracey
"Cara, Thank you for everything! The wedding was amazing and everyone had a great time!"
Geoff and Katrina
"Cara was phenomenal to work with and our wedding was perfect and exactly what we wanted!"
"Rachel Oropeza was EXCELLENT! she was 100% customer service from the first day that we spoke on the phone and I inquired about holding my wedding at Marriott Beachside Key West. Her and her staff were the ultimate in accomodating our needs during our wedding. They went out of their way to be sure that my 80 year old parents who could not attend were able to see via Skype. Everything was done professionally and my day could not have gone smother or been any better!!!! Thank you for making my wedding a great experience! Not only for me and my husband, but for our guests at your hotel!!!! Cudos to Rachel Oropeza and her staff for the excellent customer service and accomodations during our event!!!"
"Just got married and stayed for our honeymoon at the Beachside. Excellent service.Event planner Rachel O. was very nice and made sure our wedding went off without a hitch. Would recommend to anyone planning a wedding or other event.I loved every second of staying here!!"
"Rachel, I want to thank you from the bottom of my heart! You helped make my wedding weekend spectacular!!! Absolutely Perfect!"
Elaine and Zeus
"We want to say thank you from the bottom of our hearts! Everything was perfect! I was the least stressed bride of all time. You were there for everything and I know there was a lot of "behind the scenes" work you did. The hotel staff was wonderful and received so many compliments from our family and friends. Thank you for being so accommodating! Everything we asked for, we got! We will surely refer anyone we know to this hotel and to get married!"
Jara and Richard
"Dear Rachel and Wonderful Staff, Thank you very much for helping us to organize a wonderful wedding. Everything looked fabulous and went wonderfully. The staff was so very helpful and did fabulously."
Erica and Bailey
"Thank you so much!! You and the entire staff were great to work with. Thanks for all your patience and understanding. Key West Marriott Beachside is fortunate to have people like you on their team. We had a wonderful time, but most importantly this was truly unforgettable night."
"Dear Marriott Staff, Thank you so much for your hospitality to all of our guests for Annie & Ryan's wedding July 8th, 2011. Your hotel and your service is unmatched. Everyone loved the site, the service, and the drink of course. Your friendly staff is kind and very helpful. We are already planning a return trip. Our week with you was spectacular! You are the Jewel of Key West. The Marriott chain is lucky to have all of you."